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DTSTART:20161116T150000Z
DTEND:20161116T170000Z
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SUMMARY:CUSTOMER SERVICE STRATEGY WORKSHOP: MINNESOTA NICE. . . ARE WE LIARS?
DESCRIPTION:CUSTOMER SERVICE STRATEGY WORKSHOP\n\nMinnesota Nice . . . Are We Liars?\n\n\n\nBusinesses often believe they're delivering better customer service than the consumer actually gets. Today\, customers are demanding more\, and better\, customer service\, and the need to improve will never go away. \n\nSo\, sharpen your edge over the competition with this customer service skill tune-up\, and imagine how successful your customer service efforts could be if each person who attends were to pick up and apply just one of these skills.\n\n\n	Create a Customer Service Strategy\n	Minnesota Nice philosophy\n	What upsets a customer\, what makes a customer happy\n	Men vs. women communication \n	Body language that will destroy a sale and may offend a customer\n	Post purchase relationships\n	Solve a customer issue using generational communication\n\n\n\n\nABOUT OUR PRESENTER:\n\nTim Trocke holds a MBA with a BA in Criminology from the University of Minnesota\, and served as a Police Detective for a suburban city in Minnesota.\n\n \n\nServing as a Detective\, Tim received training in many of the standard areas of law enforcement and recognized that there was lack of communication from the private business sector to the government sector.  Tim began working as a community liaison in the 90's\, encouraging and holding training seminars for local businesses\, schools\, and specifically designed training programs for Chamber\, Rotary\, and VFW groups.\n\n \n\nTim specializes in providing training for a variety of institutions and businesses including risk assessments\, threat assessments\, negotiations\, customer service\, marketing techniques and conflict resolution.\n\n \n\nTim Trocke has served as a Critical Incident Stress Manager\, Emergency Medical Technician and served as a Deputy Coroner in Minnesota.  Tim is currently employed as a Criminal Defense Investigator for the Minnesota Board of Public Defense and owns a private investigation firm.  Tim also teaches part time as criminal justice\, legal\, and business instructor.
X-ALT-DESC;FMTTYPE=text/html:<p><span style="font-size: 12px\;"><span style="font-family: arial\;"><span style="font-size: 14px\;"><span style="color: rgb(0\, 0\, 205)\;"><strong><em>CUSTOMER SERVICE STRATEGY WORKSHOP</em><br />\nMinnesota Nice . . . Are We Liars?</strong></span></span></span></span><br />\n<br />\n<span style="color: rgb(0\, 0\, 0)\; font-family: arial\;">Businesses often believe they&rsquo\;re delivering better customer service than the consumer actually gets.&nbsp\;</span><span style="font-family: arial\;"><span style="color: black\;">Today\, customers are demanding more\, and better\, customer service\, and the need to improve will never go&nbsp\;away.&nbsp\;</span></span></p>\n\n<p><span style="font-family: arial\;">So\, sharpen your&nbsp\;edge over the&nbsp\;competition with this customer service skill tune-up\, and imagine how successful your customer service efforts could be if each person who attends were to pick up and apply just one of these skills.</span></p>\n\n<ul>\n	<li><span style="font-family: arial\;">Create a Customer Service Strategy</span></li>\n	<li><span style="font-family: arial\;">Minnesota Nice philosophy</span></li>\n	<li><span style="font-family: arial\;">What upsets a customer\, what makes a customer happy</span></li>\n	<li><span style="font-family: arial\;">Men vs. women communication </span></li>\n	<li><span style="font-family: arial\;">Body language that will destroy a sale and may offend a customer</span></li>\n	<li><span style="font-family: arial\;">Post purchase relationships</span></li>\n	<li><span style="font-family: arial\;">Solve a customer issue using generational communication</span></li>\n</ul>\n\n<p><br />\n<span style="font-family: arial\;"><strong>ABOUT OUR PRESENTER:</strong><br />\n<strong>Tim Trocke</strong> holds a MBA with a BA in Criminology from the University of Minnesota\, and served as a Police Detective for a suburban city in Minnesota.<br />\n&nbsp\;<br />\nServing as a Detective\, Tim received training in many of the standard areas of law enforcement and recognized that there was lack of communication from the private business sector to the government sector.&nbsp\; Tim began working as a community liaison in the 90&rsquo\;s\, encouraging and holding training seminars for local businesses\, schools\, and specifically designed training programs for Chamber\, Rotary\, and VFW groups.<br />\n&nbsp\;<br />\nTim specializes in providing training for a variety of institutions and businesses including risk assessments\, threat assessments\, negotiations\, customer service\, marketing techniques and conflict resolution.</span><br />\n&nbsp\;<br />\n<span style="font-family: arial\,sans-serif\;"><span style="font-size: 10pt\;">Tim Trocke has served as a Critical Incident Stress Manager\, Emergency Medical Technician and served as a Deputy Coroner in Minnesota.&nbsp\; Tim is currently employed as a Criminal Defense Investigator for the Minnesota Board of Public Defense and owns a private investigation firm.&nbsp\; Tim also teaches part time as criminal justice\, legal\, and business instructor.</span></span></p>\n
LOCATION:Holiday Inn Minneapolis NW Elk River 9200 Quaday Avenue NE\, Otsego
UID:e.32.16088
SEQUENCE:3
DTSTAMP:20260410T233159Z
URL:http://business.elkriverchamber.org/events/details/customer-service-strategy-workshop-minnesota-nice-are-we-liars-16088
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