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Support Analyst – Information Technology

Great River Energy
Job Description

Application Deadline = March 24, 2017

Support Analyst – Information Technology

Primary work location: Maple Grove, MN

Secondary work location: Elk River, MN. This position will be required to work a regular schedule in Elk River, the expectation is one or more days a week.

Please note: This position is expected to travel approximately 10%-20% (Minnesota and North Dakota)

More than power, we're about people. At Great River Energy (GRE), people are our first priority--both customers and employees. Here, you will find a team-centered environment that's rewarding, challenging, and exciting. As a cooperative-owned generation and transmission company, we are Minnesota's second largest utility based on generating capacity.

General Summary

We are currently looking for a Support Analyst to work in our Information Technology division. Support Analysts are responsible for acting as the central points of contact for all our customers’ technology requests and seeing requests through from first contact to final resolution or service delivery.

Acts as a central point of contact through e-mail, phone, and walk-up for all IT related issues (incidents and service requests) to provide repeated positive interactions and focus on first contact resolution.

Provides first and second level technical support for end user hardware devices and office suite productivity tools to ensure customers have the tools necessary to complete their jobs efficiently.
Establishes and maintains support processes and best practices to improve support capabilities and offerings for customers.
Facilitates and provides input for IT asset management process including tools, procedures, and standards.
Participate in 24X7 on call rotation.
Supports internal and external customers located in North Dakota and Minnesota, which includes providing independent, on-site IT support.

Bachelor’s degree in a technology related field and 3-6+ years of experience supporting systems and/or users OR 2+ years post high school education in a technology related field and 5-8+ years of experience supporting systems and/or users. Please note: Experience/education will determine Support Analyst level within the organization.

Proven skill in troubleshooting and resolving computer hardware, software, and technical issues.
Excellent verbal and written communication and interpersonal skills with experience dealing effectively with technical and non-technical customers.
Proficient in managing multiple work responsibilities and changing priorities.
Ability to effectively work in a team environment.
Knowledge of ITIL methodology preferred.

Apply

Qualified professionals will find we have a lot to offer: competitive compensation, continued education, generous retirement plan, along with many more benefits. Qualified candidates, please apply at www.greatriverenergy.com under the Careers tab by March 24, 2017. GRE is an EEO/AA/M/F/Vets/Disabled Employer.

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