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Case Aide, Income Maintenance

Posted: 05/22/2023

Job Summary


Are you looking for meaningful work? Interested in making a difference in your community? Come work for Sherburne County Health & Human Services!

Our Case Aide position provides administrative/clerical support for the staff and supervisors of the Income Maintenance Unit. You act as the first point of contact for walk-in clients, answer a high volume of incoming phone calls regarding public assistance programs, assist clients provide assistance to the 3 Income Maintenance Units and perform outreach in the community when requested.


Essential Duties and Responsibilities

These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the departments approved work schedule is required for all Sherburne County positions.

  • First point of contact for all Income Maintenance clients that visit or call our agency 
  • Provide administrative and office support functions for Income Maintenance staff including developing and creating forms, reports and producing correspondence.
  • Daily scanning of all incoming documents into an Electronic Document Management System (EDMS).
  • Utilize multiple state and county systems when handling calls and processing work
  • Compile statistics and produce various weekly and monthly reports.
  • Create and maintain various spreadsheets and reports 
  • Research, enter, track applications, and assign to appropriate team/worker.
  • Provide clients with public assistance program information and assist with application process.
  • Provide clients with required notices in person and by mail
  • Screen applications for those requiring expedited processing.
  • Provides outreach in the community when requested.


Minimum Qualifications

Education: High school diploma or equivalent
Experience: 3 years of relevant work experience or equivalent education plus work experience.
Other training which is desirable for the position: 
Ability to use the following computer information systems:

  • Zingtree (interactive decision tree software)
  • Finesse
  • Compass
  • MEC2 (Minnesota Electronic Child Care System)
  • METS (Minnesota Eligibility Technology System)
  • SSIS (Social Services Information System)
  • MMIS (Medicaid Management Information System)
  • MAXIS (MAXIS is the name of the computer system used by state and county workers to determine eligibility for public assistance and health care)
  • On-base (information platform for managing content, processes, and cases)
  • Docusign (e-signature application)
  • Microsoft Office, particularly:
    • SharePoint
    • Word
    • Excel
    • PowerPoint           
  • Previous experience working in a federal, state, county, or city human services department.
  • Direct customer service with the public.
  • Critical thinking skills.
  • Strong communication skills over the phone and in person.
  • Bilingual.
  • Ability to understand continuously evolving procedures and policies.


Supplemental Information

Desirable Knowledge, Skills, and Abilities:

  • Knowledge of standard office practices and procedures.
  • Knowledge of English grammar, punctuation, and vocabulary.
  • Ability to operate office machines.
  • Ability to organize and prioritize work in a timely manner.
  • Ability to handle stress and stay organized.
  • Ability to follow instructions and work independently.
  • Ability to effectively communicate verbally and in writing.
  • Must have a strong attention to detail.
  • Must be able to adhere to strict data privacy policies, rules, and regulations regarding confidential client information.
  • Knowledge of Federal and State structure, rules and policies governing Income Maintenance Programs.
  • Ability to analyze problems and assist in establishing procedures for their resolution.
  • Ability to organize and prioritize work in a timely manner.
  • Ability to make objective decisions.
  • Ability to interpret complex rules and policies as they apply to programs.
Accountabilities Shared By All Employees:
  • Performs job responsibilities in a manner consistent with the County's vision, mission, and values.
  • Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
  • Develops respectful and cooperative working relationships with co-workers.
  • Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
  • Seeks opportunities for further personal growth and development.
  • Represents the County in a professional manner to all internal and external contacts when doing the County's business.
  • Complies with all rules and policies in order to maintain a safe work environment.
Hiring Salary Range:
 $22.05  – $26.46/hour

Union: Teamsters

Interviews: Selected candidates will be notified via email, for phone interviews anticipated to be held on June 15, 2023.

Hours of Work:
This position has a usual work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include occasional evening and weekend hours.

Physical Requirements:
Must be able to operate office equipment, scanner, calculator, computer, and telephone system; requires manual and physical dexterity.  

Many hours of computer and phone related work. Hand eye coordination and visual acuity are necessary to work between paper documents and the computer monitor. Some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (15-25 pounds). 

Work Environment: 
100% Inside Work (This percentage is an estimate and may vary based on job duties.)
This position is subject to moderate office noise levels. There is some mental stress involved resulting in inconvenience and frustration. 
Position requires contact to staff within the Health & Human Services department and other departments, outside agencies, and the general public (supplying or seeking information) on specialized matters. Contacts may include clients, co-workers, lead workers, management, hospitals and clinics, and other agencies.