This position determines eligibility of State and Federal public assistance programs in Sherburne County and provides case management by assisting individuals and families in re-establishing and maintaining stability, self-sufficiency, and independence; by providing services and information on programs available, community resources to enhance people's economic, physical and emotional health; and to meet basic needs for individuals, families, children, elderly and disabled clients.
Essential Duties and Responsibilities
These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the department's approved work schedule is required for all Sherburne County positions.
Intake and Eligibility Determinations:
Determine initial eligibility and continuing eligibility for public assistance programs by conducting in-person interviews; collecting and analyzing factual and sensitive data; verifying income, assets, household composition and other eligibility criteria as mandated by the Federal, State and County rules and regulations.
Ongoing Case Management:
Act on client information received via phone calls, correspondence, and computer interfaces regarding ongoing eligibility. All work must be prioritized by daily, weekly, and monthly duties to coincide with deadlines established by state programs while remaining flexible for client appointments and emergencies.
Education and Experience**: High School Diploma/GED and successful completion of the MN State College Public Welfare Financial Worker program plus 1 year of clerical experience or experience working directly with the public.OR
High School Diploma/GED and 3 – 5 years of experience working with the public in a customer service-related field or equivalent education plus work experience.**Long Term Care Eligibility Specialist requires other state certifications, as well.
Preferred Experience Beyond Minimum Qualifications: Paid work experience working with public assistance programs within a city, county, state, or federal human services department; using the state MAXIS and/or METS software system(s). Knowledge or experience processing SNAP, Family Cash Programs, Adult Cash programs, CCAP and Medical Assistance. Extensive experience in a high-volume customer service environment also preferred.
Desirable Knowledge, Skills, and Abilities
- Knowledge of Federal and State structure, rules and policies governing Income Maintenance Programs.
- Ability to analyze problems and assist in establishing procedures for their resolution.
- Ability to organize and prioritize work in a timely manner.
- Ability to effectively communicate verbally and in writing.
- Ability to make objective decisions.
- Ability to interpret complex rules and policies as they apply to programs.
- Performs job responsibilities in a manner consistent with the County's vision, mission, and values.
- Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
- Develops respectful and cooperative working relationships with co-workers.
- Informs immediate supervisor of all-important matters pertaining to assigned job responsibilities.
- Seeks opportunities for further personal growth and development.
- Represents the County in a professional manner to all internal and external contacts when doing the County's business.
- Complies with all rules and policies in order to maintain a safe work environment.
Number of Positions Available: 3
Hours of Work: This position has a usual work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include occasional evening and weekend hours.
Typical Working Environment:
- The primary responsibilities for this position will be performed approximately 100% of the time indoors.
- Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury in the office. Office visits may expose employee to unsanitary conditions, communicable illnesses, infrequent exposure to health hazards, unpredictable and/or unsafe environments.
- Potential exposure to verbal abuse and threats from hostile, frustrated clients and may include unpredictable situations.
- May include some offsite work for community outreach.
- Extensive Computer Usage
- Must be able to exert very moderate physical effort in light work, typically involving some combination of kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (15-25 pounds).
- Extensive computer and telephone use, repetitive and full range of motion.