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Master Control Operator - Part-Time

Posted: 11/15/2023

Job Summary

Electronically control all access to, from, and inside the jail via computer terminal while guiding staff, law enforcement, professional visits and the public within the facility while maintaining jail safety and security according to facility policies and procedures.

Promptly dispatch corrections staff to location of alarms and emergency situations.

Provide radio communications and other means of communication to support the operations of the jail and contact other law enforcement agencies as required.

Essential Duties and Responsibilities

These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the department's approved work schedule is required for all Sherburne County positions.

Monitor all inmate and jail staff activity via CCTV.
Electronically control all doors within the jail.
Maintain communication between jail with dispatch, maintenance, and court security.
Monitor, detect, and respond to requests/needs for emergency assistance.
Log all keys, radios and personal body alarms used by jail and medical staff.
Monitor weather conditions and provide weather updates to the jail sergeant.
Maintain building security log for after-hours personnel.
Report non-compliance of safety or security related policies to Master Control Supervisor or Jail Sergeant.
Maintain continuous monitoring of several alarm systems.
Log all inmate departures and arrivals from work release and STS programs.
Maintain and control the warrant process including confirmations and issuing court dates.
Conduct radio checks prior to the start of each new shift.
Arrange transport for inmates awaiting pick-up in other counties.
Receive calls from the public and other law enforcement agencies during and after business hours.
Maintain all fax, radio, telephone, television, computers, and equipment in Master Control and arrange for repairs as required.
Maintain court calendar. Conduct DL/warrant checks on individuals listed court calendar for the next day.
Monitor all incoming and outgoing emessages. 
Monitor video visiting system. Approve/Deny new accounts.

Minimum Qualifications

High School diploma and two years of work experience in a call center or other similar customer service-related work.  
Licenses or certifications required for the position: CJIS Terminal Operator Certification, but can be obtained after hire – CPR certification, can also be obtained after hire.   
Excellent typing skills, computer proficiency, superior audio and visual capabilities, and multi-tasking capabilities are required.

Supplemental Information

Workers in this class mainly work in a secure control room inside the jail but will also have occasional contact with inmates throughout the jail. 
Part Time Master Control Operator work schedule: 2 days on/2 days off/3 days on rotating second shift. Average 30 hours per week.  Typical hours are 6:00 pm until 02:30 am or 2:00 pm until 10:00 pm.