This position ensures that quality services focusing on health and safety are provided to vulnerable and high-risk populations, in compliance with policy and statute.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the department's approved work schedule is required for all Sherburne County positions.
Supervision of Child Welfare Unit
- Consult with employees.
- Screen requests for services which do not fit routine procedures.
- Assign cases.
- Provide direction and skillfully ask question to guide staff.
- Review case records for quality, content, and accuracy.
- Review and approve expenditures.
- Convene and lead administrative reviews and unit meetings.
- Coordinate and write policy.
- Monitor purchased services.
- Work with management team to coordinate service delivery and planning.
- Work with other units in developing request for proposals, purchase of service contracts, grant applications and specialty assignments.
- Ongoing monitoring of outcome measures, following agency policy, rule, and statute.
- Implement contracts with Managed Care Organizations.
- Support and promote department efforts around Diversity, Equity, Inclusion and Belonging including promoting a greater understanding and respect for diversity within our workplace and communities
- Prepare periodic reports on programs, services, and client populations; some independently and others within a work team, for the Director and Federal and State agencies to document compliance and to provide data.
- Design, and help prepare monthly, quarterly, and annual reports.
- Respond to requests found in Bulletins from the Minnesota Department of Human Services.
- Coordinate reporting efforts with accounting personnel. This includes the management of time reports, targeted case management, and other requirements.
- Supervise and maintain the integrity of the information system for worker-generated data and program reporting.
- Recruit, interview, select, train unit employees and prepare job descriptions.
- Guide employees’ job performance through orientation, consultation, administrative supervision and reflective supervision practices.
- Evaluate, coach, support, and teach staff through words and behaviors.
- Implement and adhere to County policy and union contract agreements in matters affecting employee's job behavior.
- Have crucial conversations with staff when necessary, holding clients in the room during all decisions.
- Work with management team to coordinate service delivery and planning.
- Meet regularly with the management to provide information regarding programmatic changes and staff concerns.
- Promote harmony within the workplace and contribute to a high trust environment.
- Provide and participate in positive community relations, training, and planning.
- Develop community committees and councils
- Represent the Department on appropriate committees.
- Assist community organizations in program development related to Social Services.
- Work with County Communications Media Specialist and Manager to provide information to the public.
Education: Masters Degree in Social Work or closely related field or equivalent education plus work experience.
Experience: 3 – 5 years of directly related work experience as a Social Worker in a county or human services agency.
Must have a valid driver's license.
Preferred qualifications: Master's degree in social work or a related field. Previous supervisory experience. Social work licensure. Leadership or management training and SSIS training.
Desirable Knowledge, Skills and Abilities
- Knowledge of community resources available.
- Knowledge of the objectives and functions of state human service programs.
- Ability to effectively provide direction and guidance to staff.
- Ability to independently make decisions supported by logical decision-making.
- Ability to assess staff training needs and implement training programs.
- Ability to identify potential problems and recommend solutions.
- Ability to organize and prioritize work.
- Ability to process detailed information in an organized manner.
- Ability to effectively communicate verbally and in writing.
Knowledge, Skills and Abilities Required
- Skills needed include interviewing, information collection, assessment, counseling, program development, advocacy skills, leadership abilities, report writing and resource development, maintain objectivity.
- Develop and maintain a thorough working knowledge of all Federal/State laws, Department and County-wide policies, protocols and procedures that apply to the performance of this position.
- Develop and maintain a thorough working knowledge of court processes, mental health, maltreatment, and delinquency.
- Demonstrate by personal example the service excellence and integrity expected from all employees.
- Develop respectful and cooperative working relationships with co-workers, including sharing knowledge with others and participating in new employee training.
- Communicate effectively and professionally with human services staff, other county employees, clients, and the public.
- Confer regularly with and keep one’s immediate supervisor informed on all important matters pertaining to assigned job accountabilities.
- Represent the County in a professional manner to all clients, professionals, and community members when doing the County’s business.
- Ability to handle confidential and data privacy issues appropriately.
- Ability to handle contentious issues appropriately.
- Ability to solve problems and determine appropriate course of action.
- Ability to interpret a variety of instructions furnished in written, oral, diagrams or schedule forms.
- Ability to manage crisis situations.
- Work cooperatively with members of management and co-workers.
- Performs job responsibilities in a manner consistent with the County's vision, mission, and values.
- Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
- Develops respectful and cooperative working relationships with co-workers.
- Informs immediate supervisor of all-important matters pertaining to assigned job responsibilities.
- Seeks opportunities for further personal growth and development.
- Represents the County in a professional manner to all internal and external contacts when doing the County's business.
- Complies with all rules and policies in order to maintain a safe work environment.
$84,302 - $101,171
Hours of Work
This position has a usual work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include occasional evening and weekend hours.
Physical Requirements and Work Environment
Must be able to endure extended travel, up to 8 hours or more per day. Must be able to provide own means of transportation when county vehicles are not available. May be required to travel to remote areas and in all weather conditions.
Must be able to exert very moderate physical effort in light work, typically involving some combination of kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (15-25 pounds).
Typical Working Environment:
95% Inside Work (office and field work), 5% Travel.
Work is performed both in the office and in the field (some examples of settings include client’s: homes, apartments, hospitals, group homes, schools, shelters, correctional facilities, and treatment facilities). Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury in the office. Field visits to clients’ homes may expose employee to unsanitary conditions, communicable illnesses, infrequent exposure to health hazards, unpredictable and/or unsafe environments.
Likelihood of verbal abuse and threats from hostile, frustrated clients and may include unpredictable situations.