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Member Relations Manager

Posted: 08/04/2020

Position Purpose:  The Member Relations Manager is responsible for new member acquisition, direct member development and retention through a proactive program of contacts, communications, relationship building, programs and benefits.  His/her mission is to make sure member investors identify the benefits that will fulfill their goals and benefit their businesses while increasing the likelihood of retaining the membership investment. He/she is expected to maintain the highest standards of professional conduct at all times. 
 
Primary Responsibilities: (to include but not limited to the following)
 
New Member Acquisition

  • Independently develops leads and sets appointments through use of prospecting techniques, lead generation groups, on line inquiries and networking with current members
  • Secures new chamber members and grows the organization according to goals and objectives
  • Process new member applications including invoicing
  • Develop and deliver a New Member Orientation and Welcome Reception
  • Liaison to Chamber Ambassadors committee, including scheduling new member visits, ribbon cuttings, taking photos, maintaining active list of which businesses need visits and recruiting new Ambassadors
 Retention
  • Develop and execute the chamber’s membership retention program
  • Connect with current member businesses on a monthly schedule
  • Meet with new members to better understand their business and develop individual involvement strategies based on their goals and needs
  • Liaison to Chamber Connections program
 Event & Program Management
  • Organize and manage general membership meetings and events
  • Coordinate the Big Deal Business program a Member to Member recognition program
  • Manage Gift Certificate program
  • Develop and Coordinate direct member promotions program such as Oliver the Elk
  • Coordinate accurate member data and chamber content for the Elk River Community Guide & Membership Directory project with outside publisher
Administration
  • Prepare and send out monthly invoices and statement reminder notices
  • Collect unpaid membership dues through telephone calls, personal visits, etc. as appropriate
  • Monitor and update database with member updates and coordinate e-mail listings
  • Coordinate all prospects, new member and renewal correspondence
  • Prepare monthly reports with information from sales and retention efforts
Other Duties
  • Assist in answering the telephone and greeting visitors to the chamber when necessary
  • Engage in the community as needed to be a visible face of the chamber to the community
  • Participate in networking opportunities to solicit prospects for the chamber
  • Share responsibility for office organization and cleanliness
  • Team player that will assist when needed outside the normal scope of responsibilities
Knowledge, Skills & Abilities:
  • Ability to develop and maintain effective working relationships with chamber members, staff, outside organizations and agencies, and the general public
  • Ability to motivate volunteers
  • Ability to deliver exceptional customer service to members and not-yet members alike
  • Ability to manage multiple projects, communicate status of projects and meet deadlines
  • Ability to work independently, determine priorities and make appropriate decisions
  • Excellent organizational and problem solving skills
  • Flexibility and ability to work under changing priorities and workloads
  • Knowledge of basic bookkeeping principles
  • Working knowledge of QuickBooks, Microsoft Office 365 and database software programs
  • Ability to occasionally attend early morning, late afternoon and evening meetings
  • Ability to handle confidential information in a trustworthy and respectable manner
  • Ability to communicate effectively orally, in writing and on the telephone
Qualifications:
  • Degree in business, marketing, public relations or related field desired
  • Prior experience in marketing, public relations, sales or related field highly desired
  • Chamber or trade association experience a plus
  • General understanding of not-for-profit organizations
  • General understanding of the Elk River and Sherburne County area
  • Strong attention to detail and excellent organizational skills
  • Professional presence and strong interpersonal skills required
  • Must have a valid driver’s license and provide own transportation
  • The position requires the ability to navigate stairways and the ability to lift and carry 25 pounds
 Reports to:  Executive Director
Hours: Flexible 30-40 hours per week 

Interested candidates should email a cover letter, resume and salary requirements to Debbi Rydberg, Executive Director, Elk River Area Chamber of Commerce, 509 Highway 10, Elk River, MN 55330 or via email, debbi@elkriverchamber.org - include your favorite business author in the subject line. 

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