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Koste Earns Top Honor for Customer Service

News Release

American Family Insurance Group                                                                                          Contact:
6000 American Parkway                                                                                                             
Madison, Wisconsin 53783-0001   
                                                                                       Janet Masters, media relations
                                                                                                             American Family Insurance
                                                                                                             (608) 242-4100, ext. 30409
Local American Family Insurance agency owner Bonnie Koste earns top honor for customer service
Madison, Wis. (March 19, 2021) – Bonnie Koste, an American Family Insurance agency owner in Elk River, MN has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program. 
“At American Family, we believe our customers deserve an exceptional experience, day in and day out, and our agency owners are on the front lines, honoring that commitment,” said Ann Hamilton, American Family Insurance customer experience vice president. “Even in 2020, facing a global pandemic and all the challenges that came with it, this select group of agency owners who achieved the American Star Excellence in Customer Experience Certification have, according to their customers, provided the outstanding service that makes them stand out among other insurance providers.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family Insurance agency owner.

Koste has been an agency owner for American Family since January 1988. Her agency office is located at 913 Main Street, Elk River, MN 55330
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About American Family Insurance

Madison, Wisconsin - based American Family Insurance is the nation's 13th-largest property/casualty insurance group and ranks No. 254 on the Fortune 500 list. The company sells American Family-brand products, including auto, homeowners, life, business and farm/ranch insurance, primarily through its exclusive agency owners in 19 states.

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