Join Our Team at The Bank of Elk River as a Deposit Operations Manager!
 
Ready to lead the engine room of banking? The Bank of Elk River is looking for a dynamic Deposit Operations Manager to coordinate behind-the-scenes operations, deliver top-tier service, and partner with our fraud and compliance teams to keep things secure and smooth. If you thrive on precision, teamwork, and making a real impact—this is your moment!
 
At The Bank of Elk River, we believe in the following core values:

• We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed.
• We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future.
• We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations.
• We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve.

Apply today and be a part of our dynamic team!
 
SUMMARY
This position is responsible for managing and coordinating the activities of the Operations department. Ensures that the department provides exceptional service and effective operational support to both internal and external customers. Continually look for new methods and recommend changes to increase the efficiency of daily operations. Helps prevent and reduce losses through the various Bank supported payment channels by working with Compliance and Fraud teams. Serves as support and backup for all functions within the department.
 
SUPERVISORY RESPONSIBILITIES
Directly supervises the Deposit Operations department. Responsible for the overall direction, coordination, and evaluation of the department, which includes planning and directing work, appraising performance, rewarding, and coaching team members, addressing complaints, and resolving problems. Take responsibility for the team’s activities. Develop team member skills and encourage growth. Continually works to improve management and leadership skills and makes self-available to team.
 
QUALIFICATIONS
To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service to internal and external customers and sets an example for the department. Collaborates with other departments to resolve customer issues. Follows up with the resolution of problems to ensure timely response and quality customer service. Provides open communication with the Director of Operations regarding all areas of the department and team.
• Directs the Operations Department to ensure effective and efficient operation of the department, including a variety of processing, posting, and reconciliations processes. Provides leadership and direction for all Operations team members. Strives to create subject matter experts in the department by providing training and development opportunities to continuously build on knowledge and skillset. Encouraging regular job rotation to increase staff comfort levels by providing opportunities to gain experience in various roles and responsibilities within the department.  Develops own knowledge of all area processes to serve as support and backup.
• Continually strives to improve banking operations processes and procedures. Reviews, recommends, and implements new methods or workflows to increase the efficiency and effectiveness of daily operations. Ensure processes are accurately documented through consistent procedure creation and review. Actively researches the best practices and industry trends through peer groups, continuing education, and involvement in conferences and seminars.
• Provide expertise and working knowledge of our digital banking and electronic payment platforms including processing support and adhering to all applicable rules and regulations such as those outlined by NACHA and Regulation E. Protects bank funds and customers by understanding common fraud patterns and coordinating with front line, Compliance, and Fraud teams to address suspicious activities/items.
• Required, reliable attendance is required.

Associate degree (AA) or equivalent from 2-year college or technical school preferred and a minimum of 5 years related banking and/or management experience.
 
Jack Henry systems experience preferred.
 
CERTIFICATES AND LICENSES
Accredited ACH Professional (AAP) certification preferred.
 
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and use a computer for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is expected to maintain an awareness of the laws, regulations, internal policies, and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position.
COMPENSATION
Starting Salary Range: $64,000-$80,000
 
Full-time Benefits

• High-Deductible Health Plan on the 1^st of the month following hire date
• Health Savings Account on the 1^st of the month following hire
• Flexible Spending Accounts on the 1st of the month following hire
• Dental Insurance on the 1^st of the month following hire date
• Vision Insurance on the 1^st of the month following hire
• Company paid life insurance on your date of hire
• Supplemental life and AD&D insurance available on your date of hire
• Short-term disability insurance paid for by TBER
• Long-term disability insurance paid for by TBER
• Employee Assistance Program
• Well-Being program
• Long-term care insurance
• Pet Insurance
• Employee Stock Ownership Plan (ESOP) after 6 months of service
• 401(k) Safe Harbor match up to 4% on the 1^st of the month after 6 months of service
• Account fees waived and discounts on loans at The Bank of Elk
• Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
• Gym Membership/Fitness quarterly reimbursement up to $25 each month
• Company picnic, Christmas party, and employee appreciation events
• Casual dress days