Case Aide, Licensing & Intake Unit
Do you have a desire to better the lives of the children of Sherburne County?
Join the team in the Licensing & Intake Unit of the Sherburne County Human Services!
Case Aides act as the first point of contact for unit specific walk-in clients and phone calls inquiring about human services programs. Using a person-centered inclusive approach this position may provide assistance in accessing, researching, program support, monitoring client services, assisting clients, navigating services, verification of program eligibility, and assist clients with the completion of applications and forms. As well as, directing clients to the appropriate worker, as needed, and providing general support to the assigned unit.
Our Mission: The mission of Sherburne County Health and Human Services (SCHHS) is to promote and protect the health, safety, well-being, and self-sufficiency of Sherburne County residents.
Our Vision: It is the intent of the organization to provide human service programs to the residents of Sherburne County, designed to protect and enhance the lives of vulnerable populations (such as the developmentally disabled, children in need of protective services, vulnerable adults, mentally ill, and others).
The work of Sherburne County Health and Human Services is governed by the pillars of serving People, through collaboration and Partnership, to help resident achieve Prosperity, using an Equity Lens in all we do.
This position is located at the Government Center in Elk River, MN, however will also require work in the field. Our regular business hours are Monday-Friday 8:00am-4:30pm, though the department provides staff with flexibility in effort to strive for a desired work/life balance. Sherburne County is one of the fastest growing counties in Minnesota, where you can find a nice blend of suburban and rural life. If you are interested in bringing your skill and talent to a dynamic department in a growing community, we encourage you to apply for this great opportunity.
Learn more about our workplace culture and a brief overview of our employee benefits.
As a thriving organization fueled by people passionate about serving our community, Sherburne County strives to support and engage employees through investments in competitive compensation and equitable benefits; a culture that promotes physical and emotional wellbeing; opportunities for professional growth and a sense of honor and purpose.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Essential Duties and Responsibilities
The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Research and contact unlicensed providers operating illegally.
- Completion of background checks for Family Childcare licensing, Adult Foster Care, Child Foster Care, Adoption, stepparent adoption, and legal non-licensed providers.
- Establish and maintain databases of Family Childcare providers and applicants.
- Receive Licensing Inquiry Calls - Parents looking for available providers and information pertaining to their license.
- Receive licensing complaint calls and complete DHS approved Complaint Form.
- Assist with agency recruitment for Licensed Provider.
- Conduct Annual Family Childcare Licensing Visits, documenting problems, corrections, and rule compliance.
- Entry of Provider Placements for foster care.
- Works with Licensing Social Workers to assist with documentation, specific to Rule Compliance.
- Complete Claim for Payment forms and Service Arrangements as needed for Parent Support Outreach Program.
- Coordinate agency Bridging referrals, complete Bridging home visits and scheduling Bridging appointments with clients and agency.
- Provide supervised Visitation in child protection cases. (if requested)
- Transportation for Clients.
- Intake Processing:
- Disposition Maltreatment and “I & R” reports.
- CEP data entry into SSIS.
- Assist with Truancy Referrals per Children’s Mental Health protocol.
- Complete intakes, document information and coordinate TIP, SARB, and Runaway case assignment.
- Process Bridging referrals.
- Review paper and online files for accuracy and completeness, contacts social workers to gather necessary data.
- Review financial information with parents.
- Provide back-up case aide intake duties, as needed.
- Provide transportation for clients and ability to work offsite as needed.
Education: High School Diploma/GED or higher
Experience: Minimum of 4 years of experience in a related field or equivalent education plus work experience.
Must have a valid driver's license.
Other training which is desirable for the position:
Ability to use the following computer information systems:
- Zingtree (interactive decision tree software)
- SSIS (Social Services Information System)
- MMIS (Medicaid Management Information System)
- MAXIS (MAXIS is the name of the computer system used by state and county workers to determine eligibility for public assistance and health care)
- On-base (information platform for managing content, processes, and cases)
- Docusign (e-signature application)
- Microsoft Office, particularly:
- SharePoint
- Word
- Excel
- PowerPoint
Knowledge, Skills and Abilities Required
- Knowledge of the mission, policies, and procedures of the unit to which assigned.
- Developing and maintaining a thorough working knowledge of all department and County-wide policies, protocols and procedures that apply to the performance of this position.
- Knowledge of Federal, State and County requirements, regulations, policies, and community resources related to Human Services programs.
- Knowledge of laws and ethics related to data privacy.
- Knowledge of general office procedures, data entry and electronic filing and record keeping.
- Knowledge of available and appropriate client resources.
- Ability to operate a variety of office equipment.
- Ability to remain objective, rapidly process detailed information, communicate clearly and effectively.
- Strong verbal and written communication skills to effectively work with clients, co-workers, and management.
- Critical thinking skills with ability to understand and follow complex oral and written instructions.
- Ability to analyze and prepare spreadsheets.
- Ability to utilize effective interviewing skills and techniques.
- Ability to organize and prioritize a high-volume workload in an efficient manner and meet deadlines for court and federal regulation requirements.
- Ability to work independently.
- Ability to remain objective and non-judgmental.
- Ability to remain current on all position appropriate training.
- Ability to use state systems such as SSIS, MMIS, MAXIS, METS, MEC2, PRISM, CSIS, ELICI, CURAM, PH Doc, Hubert, CATCH, and other state/federal computer information systems.
- Ability to use software including software programs such as: Word, Excel, Outlook, and SharePoint, Alertcast, IV-E, Zingtree, Finesse, Compass, OnBase and other specialized software packages.
- Performs job responsibilities in a manner consistent with the County's vision, mission and values.
- Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
- Develops respectful and cooperative working relationships with co-workers.
- Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
- Seeks opportunities for further personal growth and development.
- Represents the County in a professional manner to all internal and external contacts when doing the County's business.
- Complies with all rules and policies in order to maintain a safe work environment.
Vacancies: 1 - Full-time
Interviews: Selected candidates will be notified via email the week of December 2nd to self-schedule 10-15 minute phone interviews to be held on December 10th.
Union: Teamsters
Hours of Work
This position has a usual work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include occasional evening and weekend hours.
Physical Requirements and Work Environment
Must be able to exert light physical effort in sedentary to light work. May involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 25 pounds).
Must be able to operate office equipment, scanner, calculator, computer, and telephone system; requires manual and physical dexterity. Many hours of computer and phone related work. Hand eye coordination and visual acuity are necessary to work between paper documents and the computer monitor.
40% - 100% Inside Work*
Work is normally performed in an office environment. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury in the office. This position is subject to moderate office noise levels. There is some mental stress involved resulting in inconvenience and frustration.
May have required attendance at evening/off hour’s meetings or events.
Direct contact with the public (supplying or seeking information) on specialized matters. Contact may include clients, co-workers, lead workers, management, hospitals and clinics, and other agencies. Work that requires direct service with client may include some disagreeable human interactions with clients who are angry, uncooperative, hostile or have mental illnesses.
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